Resolution Centre
Resolution centre Q & A for
buyers.
Q - I haven not received my item(s)?
A
- Please wait 14 days after the item(s) was dispatched, during that time
contact the seller/trader about your concerns and ask if they could track the
item(s) for you.
Q - The seller/trader has not replied to my messages about my
item(s)?
A
- Please wait 2-3 days for the seller/trader to respond to your message about
the item(s), if you have not received a response within 2-3 days request for a
refund from the seller/trader.
Q - The item(s)I purchased is damaged or does not work?
A
- Please ensure you have read the item(s)description before purchasing, contact
the seller/trader of the problem of the item(s)you have purchased and see if it
can resolved by requesting a refund or another copy of the item(s).
Q - The item(s)I purchased is the wrong item(s)?
A
- If you purchased an item(s) but have the wrong description contact the
seller/trader about your concerns and request for a refund or another copy.
Q - Wrong item(s) and no reply from the seller?
A
- Please allow 2-3 days for a response from the seller/trader, if no contact is
made then contact us so we can resolve the situation for you.
Q - I purchased a game from the seller/trader but the disc is
missing?
A
- Please read the item(s) description before purchasing, contact the
seller/trader of your concerns and request a refund or another copy, if it's
not resolved then contact us.
Q - Purchased a game with missing disc and no reply from
seller/trader?
A - Please allow 2-3 days for the seller/trader to contact you about your concerns, if they don't contact you within 2-3 days inform us and we will deal with the situation for you.
Resolution Centre Q and A for sellers and Exchange.
Q - I sold an item(s) but have not received the money?
A
- Please state in your item(s) description how long you are given the buyers to
purchase your item(s), if you still have not received the money from the buyer
then contact the buyer about your concerns and if the provides no reply then
cancel the transaction.
Q - I have received abusive, racism comments from a buyer?
A
- If a buyer has sent you a message that includes abusive, racist, violent
words please inform us ASAP and we will deal with the situation personally.
Q - I sold an item(s) which is being tracked by courier and it
says it was sent to the buyer and he/she says it hasn't come?
A
- Please contact the courier you are with and ask them to track the item(s)
with a tracking number, confirm both addresses and contact the buyer the proof,
and contact us about the situation if not resolved.
Q - I bought an item(s) but have not received it?
A
- Please read the description of the delivery date on the item(s) description,
if it’s past its date then contact the trader to resolve the issue.
Q - I received the item(s) but with missing parts?
A
- Please read the item(s) description before trading, contact the trader about
your concerns to resolve the situation.
Q - I received the item(s) but it's not working?
A
- Please read the item(s) description before trading, contact the trader about
your concerns to resolve the situation.
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